Disaster Readiness and Exceptional Process ImplementationX

mem property management corporation, a full-service condominium management firm headquartered inNew Jersey has proved the unparalleled effectiveness of its disaster readiness plan in the aftermath of Superstorm Sandy. For mem property management, NJ comes first.

The firm precisely and effectively executed communication between property managers and board members during and in the wake of Superstorm Sandy, despite many mediums of communication being offline or malfunctioning. Through its own open lines of communication, the firm was able to help assess damages, avert potentially hazardous situations and advise owners on the proper course of action for coping with many adversities brought on by the storm.

The core of mem property management’s strategic communication plan throughout the course of the storm was aimed at its focus on providing exceptional customer service. Through the use of a Voice Over Internet Protocol (VoIP) phone system and off-site, protected email servers, the company was able to keep customer service lines and emails open 24-hours a day, seven days a week without interruption from the harsh weather conditions. Information relay through text messaging was also used to a high degree of effectiveness between board members and property managers to promote information exchange.

“Our communication services are backed up by Fortune 500 IT companies, which goes to show that nothing less than the best is acceptable when servicing our properties,” says Martin H. Laderman, President of mem property management company. “By taking precautionary steps to solidify our systems, we are prepared for disasters like this well in advance. Superstorm Sandy tested everyone’s ability to communicate and ours came out functioning at a higher degree than most people were fortunate enough to experience.”

Among the precautionary systems in place for each mem property management location was also a focus on keeping power flowing through as many properties as possible. Unlike most generators, which run on gasoline, mem property management realized the overwhelming demand for gas in times of crisis and instead chose to avert this need by installing natural gas generators in its facilities. These generators streamlined the delivery of power for mem property management properties by eliminating the need for constant maintenance and refueling, which are common issues seen in traditional petroleum models.

“I reached out personally to property managers in order to ensure that everyone was on the same page about handling a situation of this magnitude,” says Laderman. “Our ability to function throughout the storm was not based on luck, but rather very careful planning and perseverance. This was all about executing a preconceived plan and we did that extremely well.”

For over 20 years, mem property management corporation has been serving New Jersey and its surrounding areas. The company prides itself on management services that focus on protecting investments and maximizing returns. Under the direction of dedicated team leaders, mem property management professionals focus on problem prevention rather than problem resolution, which has resulted in the maximization of asset value and increased levels of comfort, service and resident retention in its properties.